Privacy Policy

EPay Mobile Money (“we”, “us” or “our”) is dedicated to protecting the privacy, confidentiality, and security of the personal information we handle. As a licensed Mobile Money Service Provider, we understand the sensitivity of financial data and our obligation to safeguard it with the highest ethical, legal, and professional standards.

As systems and processes grow more dynamic and complex, personal information faces increased risks such as unauthorised access or loss. At EPay, it is our responsibility to implement strong security measures, continually enhance our systems, and adopt best practices in data protection to minimise these risks and safeguard the integrity, confidentiality, and availability of your data.

Information We Collect

EPay collects personal information when you register for, access, and use our mobile money services. The information collected may include details necessary to identify and verify users, facilitate transactions, and comply with applicable legal and regulatory obligations.

This information may be provided by you during registration or collected automatically through your use of the services, including transaction-related information and service usage data.

How We Use Your Information

We use your information to:

• Create and verify your EPay Mobile Money accounts
• Facilitate and process transactions and related services (sending, receiving, withdrawing, and depositing)
• Meet legal, regulatory, and compliance obligations including Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Financing of Terrorism (CFT) requirements
• Provide customer support and respond to enquiries
• Enhance service delivery, system security, and user experience

Information Sharing

We may share your information with:

• Third-Party Providers: Trusted partners who support our infrastructure, transaction processes, verification, and technical operations. These providers process information strictly according to our instructions.
• Regulators and Law Enforcement Authorities: Where required by law, regulatory obligations, or legal processes.
• Financial and Mobile Network Partners: Banks, mobile money operators, and payment processors when you conduct transactions across networks or platforms. Use of such services is governed by their respective terms and privacy policies.

Information Security

EPay uses strict technical and organisational safeguards to protect your information, including encryption, secure servers, access controls, continuous monitoring, fraud detection systems, and staff confidentiality obligations. Our systems are continuously updated to ensure your data remains secure.

Your Privacy Rights

You have the right to access your personal information, request correction of inaccurate or incomplete details, and withdraw consent where applicable. Requests can be made through our customer support channels.

Updates to This Policy

We may update this privacy policy from time to time. The “last updated” date will reflect the most recent version. Continued use of our services constitutes acceptance of any changes.

Contact Us

For questions about this policy or your personal information, please contact us:

EPay Mobile Money Limited
ECS House, Kanjedza Forest
Off Dunduzu Road
P.O. Box E 717
Blantyre, Malawi