Explore More about EPay and Frequent Asked Questions.
EPay provides professional customer service and technical support locally and internationally, ensuring world-class mobile wallet services.
1. Sales Support: Our sales team assists with product info, registration, debit card collection, and other related services.
2. Call Centre Support: 24/7 customer assistance, prompt complaint resolution, and updates about new products.
3. Back Office Support: Continuous technical support to all clients.
Get answers to common queries
EPay is a Malawian company offering specialized digital payment solutions and services.
You can create an EPay account by dialing *464# or downloading the EPay App from Playstore or Appstore and following the registration instructions.
Yes, EPay is a 24/7 platform. Users can access and use the system at any time, day or night, to perform transactions, manage accounts, and access customer support.
EPay employs advanced encryption and security protocols to ensure the safety of your transactions and personal data.
You can contact customer support via email at customerexperience@epay.mw or phone at +265 887 900 464.
You can make online purchases, pay bills, transfer money to other users, and more.
Use the “Forgot Password” feature on the app or contact customer care for help.
You can deposit funds to your EPay account through Agents, Peer-to-Peer transfers, or bank transfers.
While many transactions are free, some services may incur minimal fees such as sending money to another account, withdrawing at an agent, or bank transfers.
Yes, you can request a refund, but it depends on the merchant’s refund policy. Contact customer support for assistance.